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Refund Policy

A legal disclaimer

The explanations and information provided on this page are general and high-level guidance on how to create your own Refund Policy. You should not rely on this page as legal advice or as recommendations regarding what you should specifically do, because we cannot know in advance the exact refund policies you wish to establish between your business and your customers. We strongly recommend consulting a qualified legal professional to help you understand and draft your own Refund Policy tailored to your needs.

Refund Policy - the basics

A Refund Policy is a legally binding document designed to establish the legal relationship between you and your customers regarding how and under what conditions refunds will be provided. Online businesses selling products or services are sometimes required (depending on local laws and regulations) to clearly present their product return and refund policies. This helps ensure compliance with consumer protection laws and may help prevent legal claims from customers who are not satisfied with the products or services they purchased.

What to include in the Refund Policy

Generally, a Refund Policy should address the following:

  • The timeframe for requesting a refund.

  • Whether refunds will be full or partial.

  • The specific conditions under which a customer is eligible for a refund.

  • Methods for processing the refund.

  • Any non-refundable items or services.

  • Contact information for handling refund requests.

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